Which action is essential when addressing the risks of phishing?

Training staff to recognize threats is critical in addressing the risks of phishing because phishing attacks often rely on manipulating individuals into revealing sensitive information or credentials. By educating employees about the various forms of phishing—such as emails that appear to be from legitimate sources but contain harmful links or attachments—they become more vigilant and capable of identifying suspicious activity. This form of proactive defense empowers employees to act as a first line of security—helping to mitigate risks before they escalate into serious breaches.

Increasing employee workload, while it may seem to involve oversight, doesn't necessarily equip staff with the knowledge to identify threats. Reducing internet access could restrict exposure to potential phishing attempts but may also limit productivity and essential business operations. Similarly, restricting email communications may reduce the risk of phishing attacks but can hinder effective communication and collaboration necessary for business success. Therefore, enhancing knowledge through training is the most effective approach to combat phishing risks.